In all my time as an Astronomy Magazine subscriber (since 2006-2007) , I’ve always felt the Magazine was the best in the business . Sky and Telescope is good also but I’ve always favored the format of Astronomy Magazine . I’d never purchased anything from “The Space Store” until recently . I’ve since had two orders shipped and had disappointments with both shipments . The latter shipment being the most substantial disappointment . I had ordered a number of T shirts in XXL (they run small) and upon receiving my order , the T shirts were shipped in size Small . They are almost so small that they would only fit a child . After going through a big hassle attempting to get “customer service” I have found “customer service” to be basically non existent . I have now been told by two people that somebody would contact me about the situation only to have it go unanswered . They got my money and I get no “customer service” . I’ve called a direct number to a woman who told me that her assistant would contact me two or three times now and not even gotten a return phone call since the first time when I was lead to believe they were going to rectify the problem . Now my calls go unanswered . Not a good look for Astronomy Magazine and or any and all it’s affiliates . I work hard for my money and am not happy with this organization whatsoever . What a way to treat a long time consumer of their publication .
geez Starrancher that’s a disappointing outcome don’t you just hate it when they take your money and don’t want to give the customer any after sales support
You would think that they would want to run the space store well
Dispute the credit card charge.
I’m still waiting for someone to help me out on this screwed up order . The blatant disregard for their customer is appalling . The space store seems like a place for this organization to dump their not so popular merchandise that otherwise didn’t sell on to unsuspecting people and when things go sideways they couldn’t care less . It’s now been a good three weeks since I was told that help on this was on its way . Now my phone calls are just being ignored. It’s almost like doing business with a scam site run by crooks in some foreign land that rip you off then leave you with their junk .
Hi Starrancher - I’m escalating this to find a solution as soon as possible.
More to come
I heard the term escalating, i hope you guys do better with it then when things are escalated at my place of employment. Seems to me that it means passing the buck more then anything
I agree that it typically means pass the buck - in this case, I’m going to the source that can find a solution! More to come.
As a person who does customer service daily, I understand mistakes are made, but the resolution needs to be handled in a much faster time then the time frame here.
At this point , the Messier flash card ripoff is minor . These 6 T-shirts ordered in XXL shipped in SMALL .
They are worthless to me . I can wear XL but a lot of stuff runs small so I ordered XXL . But now I have 6 worthless T-shirts . And the fact that this so called “customer service” woman just flat out refuses to even return my calls is disgusting . A decent company would terminate this persons employment .
I am interested in seeing how things change now that it has been escalated. I am not holding my breath
Yeah , I won’t be holding my breath either .
@Starrancher I was going to say its been 24 hours since this was escalated, but yesterday was Friday so i understand no one being in the office today. Lets see what happens by Monday at this time
We will see what happens . It’s been weeks and ol’ Becky just ignores my voicemail messages . The first time I called I got a return call back and was surprised at how quick. Seems once she knew what it was about , I went on the ignore list . Pretty sad .
@Starrancher man thats a load of crap there. At work I am the QC/CS guy. My goal is to have an answer within the hour. Now bear in mind all my work is done through email. Sometimes I can make it happen, sometimes it takes longer, usually because i need some information from the customer. At any rate it would NEVER take weeks to figure something out and ignoring someone is not ever an acceptable option
Well , now we know what Astronomy Magazine is all about . I’m sure the customer service is great if you want to start or renew a subscription though . There’s an easy find to get that done . When it comes to the Space Store there isn’t even a phone number listed . It’s email only . Good luck with that . So I call the number for the Magazine and of course got somebody in the Orient somewhere . Could hardly understand them . Finally they gave me Becky’s number and the rest has been discussed . But way to go with outsourcing customer service overseas . It’s so sickening that companies sell their products exclusively to Americans but they can’t be bothered to hire American customer service reps . And the small fraction of American customer service personnel they do have can’t be bothered unless you are potentially ready to hand over your money for a subscription or a renewal .
@Starrancher i found out that my local bank, which is a local company, hires out their fraud protection to overseas companies. I have a friend at the bank and told her that was not cool at all
It’s out of hand and pathetic . People should start boycotting any company that does that . Americans need jobs for cryin’ out loud .
@Starrancher … Absolutely
Morning everyone,
I’ve read through this thread and want to address a few things directly.
First, while I fully support using this forum to voice frustrations, I do ask that we keep the conversation respectful - both towards other forum users and our E-Commerce Support Team.
We created this space so issues like this could be seen and responded to, and I — along with other Firecrown team members — actively monitor these discussions.
Within 24 hours of this original post, I responded to let you know we were on it. That was Friday, and I can confirm that communication from our E-Commerce Support team and Starrancher has since taken place.
That said, I completely understand that the delay in response from The Space Store’s customer service team was frustrating. Mistakes do happen, and we take responsibility for both the initial shipping issue and the delayed support. What matters now is making it right — and ensuring it doesn’t happen again. I’m personally committed to seeing that our team learns from this situation.
Thanks for your patience as we work to improve.