Print subscriber, how to access digital edition?

General
1

Hello!
There was a note on my June magazine to get ready to access the digital edition for a while. No problem, but when I try it wants me to log in with an account ID. I tried the account number on the magazine label, it doesn’t recognize it. Help?

Thanks, Bill Carey

2

Hi Bill,

Let me check and get back to you! I’m not sure, myself, but stay tuned and I’ll get you an answer ASAP (and perhaps make a public post; if you’re having trouble, you are likely not alone).

3

Bill,

Here’s what I received from our customer service department:

The account ID is indeed the number located on the address label.

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So, you were right to try that number. If it’s not recognized, you may need to contact customer service to ask for the account ID. Or, if you have ever logged into our website before (astronomy.com), you can use that same email address as your ID. But if you have never logged in on the website or otherwise tied your email address to your subscription, customer service is the best option. Here’s how to reach them:

astronomymagazine@omeda.com
877-246-4835

I hope that helps!

4

I couldn’t get my account ID to work either.
I was able to log in using the email address associated with my subscription account

5

Thanks. It’s not really an option for me since it was a gift. I need the ID to work.

6

Bill,

In that case I’d definitely contact customer service to either ensure you have the right ID or to associate an email with your account that you can use. Please keep us updated and let me know if there’s anything else I can do to help from here!

7

Got it sorted out, thanks for the help!